FAQs
1. How long does it take to receive my order?
Our shipping times vary depending on your location. On average, it takes about 5-7 business days for orders to be delivered within the United States. International orders may take longer, typically around 10-14 business days.
Please note that these are estimated delivery times and delays may occur due to unforeseen circumstances. We will always keep you informed of any changes or updates we receive.
2. Can I track my order?
Yes, you can track your order! Once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this tracking number to track the progress of your package on our website or the shipping carrier's website.
3. What is your return policy?
We have a 14-day return policy for faulty products. If you receive a defective or damaged item, please contact us immediately so we can evaluate the issue and make it right.
To be eligible for a return, the item must be in the same condition as when you received it, unused, with tags, and in its original packaging.
Please note that certain items, such as perishable goods, custom products, and personal care goods, cannot be returned. For more information, please refer to our refund policy.
4. How do I initiate a return?
To initiate a return, please contact us at molldollscreations@outlook.com. We will provide you with further instructions, and the organise the return shipping address and costs.
Please note that items sent back to us without prior authorization will not be accepted, we want to work with you on getting the right support and outcome to your issue.
5. Do you offer exchanges?
Yes, we do offer exchanges. If you would like to exchange an item, please contact us directly at molldollscreations@outlook.com.
We will discuss the options available and guide you through the exchange process.
6. Can I cancel or change my order?
We strive to process and ship orders as quickly as possible. If you need to cancel or make changes to your order, please contact us immediately at molldollscreations@outlook.com.
We will do our best to accommodate your request, but please note that once an order has been shipped, we are unable to make any changes.
7. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.
8. Do you offer wholesale or bulk discounts?
Yes, we offer wholesale and bulk discounts for larger orders. If you are interested in purchasing our products in bulk, please contact us at molldollscreations@outlook.com to discuss pricing and availability.
9. How can I contact customer support?
If you have any further questions, concerns, or need assistance, please don't hesitate to reach out to our customer support team.
The easiest and best way to contact us is via email at molldollscreations@outlook.com or by phone at +61478033449. We are based in Australia so please consider time zone differences and international call charges before calling.
We are here to help!
10. What if I can't find my size or want a different colour?
We are a constantly evolving business and always looking for ways to better serve our customers so if there is a size, colour variant or design that you want added to a different product that you can't find, please contact us at molldollscreations@outlook.com. We are happy to collaborate and work you and our suppliers to get you exactly what you want, so let's work together to bring it to life.
11. What is your refund policy?
We have a 14-day return policy for faulty products. If you would like to request a refund, please contact us at molldollscreations@outlook.com so we can walk you through the process and timelines.
Once we receive and inspect your return, we will notify you of the refund approval. If approved, the refund will be processed within 10 business days and credited back to your original payment method.
Please note that it may take additional time for your bank or credit card company to process the refund.